Refund Policy

At FaxInspection, we aim to provide our customers with accurate and reliable vehicle inspection and history report services. If you are not fully satisfied with your purchase, we are here to help. Please read our refund policy carefully to understand the terms and process.

1. Eligibility for Refunds

Refunds are available under the following conditions:

You purchased a vehicle inspection or history report but did not receive it due to a technical error on our end.

The report provided is inaccurate or incomplete based on the data we promised to deliver.

You requested a refund within 7 days of your purchase date.

2. Non-Refundable Conditions

We do not offer refunds under the following circumstances:

The VIN entered was incorrect or invalid.

You changed your mind after the report has been delivered.

You did not review the sample report or understand the scope of our services before purchase.

Any delays or issues caused by third-party services or external factors beyond our control.

3. Refund Request Process

To request a refund, please follow these steps:

Contact Us: Email us at support@faxinspection.com with your order details, including purchase date and VIN.

Reason for Refund: Provide a detailed explanation of why you are requesting a refund, along with any supporting documentation or screenshots.

Review: Our team will review your request and respond within 1-2 business days.

4. Refund Approval

If your refund request is approved, we will initiate a refund to your original method of payment. The credit will appear within a certain number of days, depending on your card issuer’s policies.

5. Contact Information

For any questions or concerns regarding our refund policy, please contact us at:

Email (info): info@faxinspection.com

Email (support): support@faxinspection.com

We value your trust and are committed to providing the best possible service. If you have feedback or suggestions, please don’t hesitate to reach out to us.